Thank you for shopping with YUZIYO. We aim to process and deliver your order safely and as quickly as possible.

Order Processing Time: Orders are generally processed within 1–3 business days after confirmation. Processing may take longer on Sundays, public holidays, or during high-order periods.

Delivery Time: Orders are generally delivered within 3–7 business days after dispatch. Delivery may take longer due to remote locations, weather conditions, courier delays, festivals, operational issues, or other circumstances beyond our control.

Shipping Charges: Any applicable shipping charges will be clearly displayed at checkout. If Free Delivery is available for a product or order, it will be shown before completing the purchase.

Order Tracking: Once your order has been shipped, the Tracking ID and/or courier details, where available, may be shared through SMS, email, or another available communication method.

Delivery Address & Mobile Number: Customers are responsible for providing a complete and accurate delivery address, PIN code, and active mobile number. YUZIYO will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts: If the customer is unavailable, does not respond to delivery calls, provides an incorrect address, or refuses to accept the parcel, the shipment may be returned to us by the courier as Return to Origin (RTO).

Cash on Delivery (COD): Where Cash on Delivery is available, the option will be displayed at checkout. COD availability may vary depending on the PIN code, product, order value, or courier serviceability.

Delivery Delays & Courier Issues: Courier operations are handled by third-party delivery partners and certain delays may be outside YUZIYO’s direct control. However, where appropriate, we will make reasonable efforts to assist customers with delivery-related issues.

Receiving Your Parcel: Customers are advised to inspect the outer packaging when receiving the parcel. If the package appears visibly damaged, please retain appropriate photo or video evidence wherever possible.

Customer Support: For assistance regarding shipping, tracking, or your order, please contact us using the Customer Support details provided on the YUZIYO website.

Policy Updates: YUZIYO reserves the right to update or modify this Shipping Policy when necessary. The latest version published on the website will apply.