At Yuziyo, we take great care in packing and dispatching every order. Please read this policy carefully before placing an order.
- No Return Policy
All products sold on Yuziyo are non-returnable. We do not accept returns, exchanges or refunds for reasons including:
- Change of mind after placing an order
- Product colour, fragrance, texture or packaging preference
- Product not suiting an individual preference
- Product already opened, used, damaged or tampered with after delivery
- Delay in raising a complaint after delivery
- Refusal to accept a Cash on Delivery order
This is because many of our products are personal-care, beauty, herbal and hygiene-related products and cannot be accepted back once delivered.
- Damaged Product Claims
A return, replacement or refund request will be considered only if you receive a damaged product.
To raise a damaged product claim, all of the following are mandatory:
- Record one continuous unboxing video from before opening the parcel until the product is clearly visible.
- The video must clearly show the shipping label and the damaged product.
- Send the unboxing video, clear photos of the damaged product and your order number to orders@yuziyo.com.
- The claim must be raised within 48 hours of delivery.
Claims without a valid continuous unboxing video, claims raised after 48 hours, or claims for used/tampered products will not be accepted.
- Resolution of Approved Damage Claims
After reviewing the evidence, Yuziyo may, at its discretion, offer one of the following:
- Replacement of the damaged product, subject to availability; or
- Refund of the eligible amount to the original payment method.
The final decision will be based on the information and evidence submitted during the claim review.
- Cash on Delivery Booking Fee
Where Cash on Delivery (COD) is offered, a booking fee may be collected in advance to confirm the order.
Once a COD order is confirmed, the booking fee is non-refundable if the customer cancels the order, is unavailable for delivery, provides an incorrect address, or refuses delivery.
The booking fee covers order confirmation, packing, payment processing and delivery handling costs.
- Contact Us
For damaged product claims or order-related support, contact us at:
- Governing Law and Jurisdiction
This Policy is governed by the laws of India. Subject to applicable law, the courts in Surat, Gujarat shall have exclusive jurisdiction over disputes arising from orders placed on this website.
Nothing in this Policy limits any rights available to consumers under applicable law.