1. How can I place an order on YUZIYO?
Choose the product you want to purchase, select the required Size/Color if applicable, and click Add to Cart or Buy Now. Enter your delivery details and complete the checkout process.

2. Is Cash on Delivery (COD) available?
Yes. Where available, the Cash on Delivery (COD) option will be displayed at checkout. COD availability may depend on the PIN code, product, order value, and courier serviceability.

3. Can I make an online payment?
Yes. You can make payment using the secure online payment options available at checkout.

4. How long does delivery take?
Orders are generally processed within 1–3 business days after confirmation and delivered within approximately 3–7 business days after dispatch. Delivery time may vary depending on your location and courier conditions.

5. Are there any shipping charges?
Any applicable shipping charges will be clearly displayed at checkout. If Free Delivery is available for a product or order, it will also be shown before completing your purchase.

6. How can I track my order?
Once your order has been shipped, the Tracking ID and/or courier details, where available, may be shared through SMS, email, or another available communication method.

7. Can I change my delivery address after placing an order?
If your order has not yet been dispatched, please contact Customer Support as soon as possible. Address changes may not be possible once the order has been shipped.

8. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, incorrect, or different product from what you ordered, please contact Customer Support with clear photos or videos of the parcel and product. Further action will be handled according to the applicable Refund and Returns Policy.

9. How do returns or refunds work?
Returns, replacements, and refunds are subject to the conditions mentioned in our Refund and Returns Policy. We recommend reviewing the policy before placing an order.

10. How do I select the correct Size or Color?
Where Size or Color options are available, you can select them directly on the Product Page. Please check your selected Size and Color carefully before completing your order.

11. What if a Size or Color is out of stock?
An out-of-stock option will not be available for purchase. It may become available again once the product is restocked.

12. How will I know if my order has been confirmed?
After successfully completing checkout, an Order Confirmation will be displayed. Where available, order details may also be sent through email or SMS.

13. What happens if no one is available to receive a COD order?
The courier partner may make another delivery attempt. If delivery repeatedly fails, calls are unanswered, or the parcel is refused, the order may be returned as Return to Origin (RTO).

14. How can I contact YUZIYO Customer Support?
You can contact us using the Contact / Customer Support details provided on the YUZIYO website for assistance with orders, payments, products, or delivery.

15. Does YUZIYO offer both Fashion and Beauty products?
Yes. You can browse and shop from the available Fashion and Beauty categories on YUZIYO.